First Suburban National Bank

Security and You

First Suburban National Bank understands that the security of your personal account information is important to you. We also understand that our continued success as a financial institution relies on both our ability to offer banking services to you in a secure manner as well as your responsibility in keeping your User ID and passwords secure. To assist us in offering these online banking services in a secure manner, we employ a number of measures, which are described below. These measures allow us, among other benefits, to properly authenticate your identity when you access these services and protect your information as it travels between your PC and First Suburban National Bank. With the proper safety measures in place, your online banking transactions remain safe and secure. The following measures have been taken to ensure your privacy, as well as some steps you can take.

Personally Selected Account Names

First Suburban National Bank will never display more than the last 4 digits of your account number over the Internet. For the ease of identification, we ask you to choose a "pseudo" name for each of your accounts. Examples of a pseudo name would be vacation account, checking account, savings account. You can change your "pseudo" account name under the "Options" section of our online banking service.

Unique ID and Password

In order to access your accounts online you must enter a unique User ID and password. We strongly recommend that you choose a password that you can remember (without writing it down) but does not use information that can be easily guessed by someone. Avoid the use of birthdays, children's names, etc. Do not reveal your User ID or password to anyone.

Three (3) strikes and you're out

If an unauthorized person attempts entry into an end user's account by trying to guess a User ID and/or password, the bank will disable the password on the third incorrect attempt, thus invalidating the Log-In combination. If you accidentally activate this security feature by unintentionally mis-keying a password three times, you would need to call the Bank to reestablish the password for that account. For example, a common mistake made by the end user is having the CAPS-LOCK on while keying in a password.

To further protect you, a timeout feature is used. This feature will automatically log you out of your current financial service session after a 10-minute inactivity period on our site.

180 Day Password Expiration Interval

First Suburban National Bank requires that you change your password every 180 days. This step provides additional security should someone guess your current password.

Email Communications

Please remember that e-mail is not secure against interception, and you should be cautious when sending e-mail with personal information. If your information is very sensitive, or includes personal or confidential information-such as your bank account, MasterMoney™ Debit Card or Social Security number-you may want to contact us by postal mail or telephone. For a secure email connection utilize our Contact Us option.

We will never request your information via email. If you receive a request for account or personal information that appears to be from us please do not respond. Please contact your local branch and report the request.

Information Encoding

We use the latest encryption technology to ensure that your private information cannot be intercepted. Encryption is a way to rewrite something in code, which can be decoded later with the right "key". When you request information about your accounts, the request is sent encrypted to First Suburban National Bank. We decrypt your request and send the requested information back to you in an encrypted format. When you receive the information, it is decoded so that you can read it.

Additional Security Measures

In addition to the above safe-guards, we have sophisticated firewalls and an authentication process to ensure that only authorized individuals are allowed to enter our system. We also have 24/7 network monitoring to further augment our security controls.

How You Can Protect Your Internet Security

While First Suburban National Bank works to protect your banking privacy, you will also play an important role in protecting your accounts. There are a number of steps you can take to ensure that your First Suburban National Bank account information is protected, including:

Do not share your NetTeller® ID and password with others.
Do not give your information to anyone requesting it over the phone unless you have initiated the call.
When you enter your NetTeller® ID and password make sure no one is watching.
Avoid writing down your NetTeller® ID and password. If you find it necessary to write them down, make sure you store them in a secure place.
Do not use obvious information for your NetTeller® ID or password.
Always log out of the system.

Remember, we will never request your information via email. If you receive a request for account or personal information that appears to be from us please do not respond. Please contact your local branch and report the request.

If you notice suspicious or unusual activity on your Online Banking accounts, call the bank immediately.

Important Note: While we continue to do everything possible to ensure the security of our system, we are not responsible for any breach of security that is outside of our control.

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